PRIVACY NOTICE
WHAT INFORMATION DO WE COLLECT ON OUR WEBSITE?
Our Website is www.grangeestates.co.uk
When you visit our Website (including the mobile-optimised version of the website accessible from your portable hand-held device), you may provide us with personal information such as name, postcode, email address, landline phone number, mobile phone number, and information about your requirements and the services you might be interested in (“Information”).
You may provide us with Information in a number of ways:
a) By supplying us with the information as listed above, on an individual basis by registering as a registered user, subscribing to receive updates or information from us or completing our online contact form. To become a registered user, you must provide us with your name, postcode, email address, landline phone number and mobile phone number, but you may also provide us with additional information if you choose to do so;
b) By corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;
WHAT INFORMATION DO WE COLLECT ELSEWHERE?
When you request to pay an invoice by a Debit or Credit Card, we may collect the following Information when you use this facility:
a) Information which allows us to identify your Credit or Debit account details to complete a transaction with you;
b) Your name as it appears on your card, card number, start and expiry date, issue number (if applicable), and billing address details.
HOW WE USE YOUR INFORMATION
We will hold, use and disclose your Information for our legitimate business purposes including:
a) To keep you up to date about important changes to our business;
b) To direct-market products and services (including push notifications), advise you of news and industry updates, events and promotions, and other information. Before we do so, you will be given an option to opt-out of such communications, and an option to unsubscribe will also be provided with each communication;
c) To apply profiling technology which analyses our clients’ engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;
d) To answer your queries;
e) To provide further services to you by sharing your Information with other companies within our group of companies, as well as trusted third parties. Further details about this are set out below on Sharing your Personal Information; and
f) To release Information to regulatory or law enforcement agencies, if we are required or permitted to do so.
We may process certain sensitive personal data (known as special category data in GDPR) where you include it in information you send to us, for example, if you include information about your financial status. We have processes in place to limit our use and disclosure of such sensitive data other than where permitted by law.
HOW LONG WE HOLD YOUR INFORMATION
We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept, for example, if we receive your Information through an online enquiry.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
CONSENT
To the extent that we are processing your Information based on your consent, you have the right to withdraw your consent at any time. You can do this by unsubscribing via the link provided in any direct marketing communication, or contacting us at the address or email address set out above.
COOKIES
Similar to other commercial websites, our Website uses a technology called “Cookies” and web server logs to collect information about how our Website is used. A Cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for Cookies.
Information gathered through Cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our clients. Cookies do not allow us to gather any personal Information about you, and we do not generally store any personal Information that you provided to us in your Cookies.